Frequently Asked Questions

Please read our FAQ before sending us a message.

Everything you order from Tiri ships absolutely free within the continental United States - for out of country orders or shipments to Hawaii and Alaska, please email us so we can make special arrangements to personally accommodate your order.

We accept all major credit cards including Visa, Mastercard, and Discover. We also include the option to pay via Stripe and Paypal. At this time we do not accept payment via check or money transfer through the Tiri Store. For special accommodations, please email us.

Online purchases are typically processed within 1-2 business days with product shipment occurring shortly after - Items will be shipped free of charge with UPS Ground insured service - and tracking information will be provided to your specified email address once the item departs the Tiri warehouse.

Tiri International and our parters at adhere to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  • is registered with the Authorize.Net Verified Merchant Seal program.

You should receive email confirmation within a few moments after your order has been processed at the email address you provided. If for some reason you don't receive confirmation, please email us to confirm that the order has been placed.

Send us an Email

You should receive a response from a knowledgeable professional within 48-72 hours, excluding weekends and holidays. We will do our best to assist you!